INTRODUCTION
1.1. Website Ownership
The following general conditions govern the terms and conditions for services offered on the website https://www.trueloveboat.com (hereinafter the “Website”), owned by TRUELOVE ISLAND S.L (hereinafter “TL”). TL is registered at C/ Conde de Vilches 19, 28028, Madrid, Spain, with N.I.F. number B 88107388.
1.2. Purpose and Scope
These General Conditions (hereinafter, “General Conditions”) outline the terms under which TL provides services via the Website and provide pre-contractual information regarding transactions conducted on the Website. These General Conditions complement the “Legal Notice and Conditions of Use,” the “Privacy Policy,” and the “Cookies Policy” applicable to the Website, as well as any “Specific Conditions” relevant to individual goods and services. TL reserves the right to modify the Website and these General Conditions at any time without prior notice, with changes effective upon publication on the Website. The updated General Conditions will always be accessible before contracting services to allow you to review and accept them. If any provision of these General Conditions is declared invalid, void, or unenforceable, the remaining conditions will remain in effect.
GENERAL TERMS AND CONDITIONS
2.1. Contracting Formalities
TL informs you that the procedures for obtaining services are described in these General Conditions, applicable Special Conditions, and instructions provided on the Website during the contracting process. To contract services, you must be over eighteen (18) years of age. Registration is not required in advance; you will enter your data during the reservation process. After selecting your options and dates, click the “start booking process” button, complete the form, and verify the cost breakdown. TL will provide means to correct any errors during the process. To validate the purchase order, you must expressly accept these General Conditions and any applicable Specific Conditions. DYC will store data constituting proof of contract, which will always be accessible. You can also request an invoice by contacting us. Users acting in bad faith, breaching General or Specific Conditions, or abusing promotions and offers will not be allowed to contract services. For order status or incident communications, TL will use the contact details provided during booking.
2.2. Consultation Procedures
To obtain additional information on booking options, select dates of availability and click the “send as inquiry” button. Complete the form and confirm by clicking “send as inquiry.”
2.3. Goods and Services Offered and Prices
All offers on the Website include essential characteristics and final prices in Euros, excluding IVA and any applicable management costs or extras. TL reserves the right to modify available goods and services at any time and without prior notice. Additions and withdrawals of goods and services will be governed by these General Conditions and any applicable Specific Conditions unless stated otherwise. Goods and services are generally available on the Website; however, availability may be exhausted during the purchase period. In such cases, you may substitute unavailable options or dates for available ones.
2.4. Payment Methods
The Website offers various payment methods, displayed during the booking process and detailed in applicable Specific Conditions. Follow TL’s instructions and provide the requested information.
DURATION
The duration of service contracts is defined in the applicable Specific Conditions, considering the nature of the contracted goods and services.
CUSTOMER SERVICE
TL provides the following free Customer Service means for suggestions, queries, incidents, complaints, or claims related to goods and services contracted through the Website:
- Email: book@trueloveboat.com
- Website Contact Section
PERSONAL DATA PROTECTION
TRUELOVE ISLAND S.L. is responsible for processing personal data obtained during contracting, for purposes including:
(i) Managing your booking.
(ii) Managing your relationship with TL.
(iii) With your consent, sending commercial communications about TL services.
You may exercise your rights to access, rectify, delete, oppose, limit processing, and data portability by contacting us. For more information on data processing, consult the TL Privacy Policy. Specific data processing information may be detailed in applicable Particular Conditions.
LIABILITY
TL is solely responsible for guaranteeing consumer rights related to goods and services offered on the Website and arising from their purchase or contracting.
LEGISLATION AND JURISDICTION
These General Conditions are governed by Spanish law, without prejudice to mandatory rules of the user's country of residence. Spanish courts have jurisdiction over claims arising from the Website, subject to applicable consumer rights.
UPDATE
These General Conditions may be updated periodically to reflect changes. Significant changes will be notified with a prominent notice on the Website, indicating the last update date. Last update: June 2024.